Our Team

Lots of our customers find it helpful to know a bit about the professional team we have working hard here at Bako Wales to ensure we supply what you need, when you need it, at a competitive price.  

The individuals who you are likely to deal with, in person or on the phone, have introduced themselves below.  Please do read on to find out about us!

Image of Dyfed Evans, General Manager
Dyfed Evans, General Manager

Having worked for Bako Wales since 2015, I can honestly say it’s a pleasure to lead this excellent mutual organisation. Our small size can be a great advantage as we can get to know our customers really well, working flexibly and quickly to implement improvements to our service to them. It’s a very busy role, which is made easier by the great people I work with, both our staff and our very supportive, forward-thinking Board.

Life outside of work is busy too as I’ve taken on the (bit of a nightmare) challenge of self-building a new house for my family in my hometown of Lampeter. If I’ve any time and energy left, you might find me out on my bike, although if you’ve seen me you’ll know that I’m no Geraint Thomas! My other pleasure is watching rugby and I try to get to a 6 Nations away game each year…. Come on Wales, dewch ymlaen Cymru!

Image of Rob Evans, Commercial Manager
Rob Evans, Commercial Manager

When I started working in the Bako Wales warehouse back in 1995, I had no idea I would still be with the company more than 20 years on! Over those years, I’ve developed my skills and knowledge through roles in stock management, purchasing and sales, so I have a deep understanding of our business and our customer members, which is invaluable in my current position. Bako Wales’ cooperative values are reflected by our staff. It’s a pleasure to work with a team who are so supportive of each other and all willing to go that extra mile to help our customers.

In my free time I enjoy watching sport, of almost any kind. When I feel like being more active, then you’ll find me clambering over a variety of Welsh mountains, taking in the views and drinking in the fresh air. If there was one thing I wouldn’t want to live without, however, that would be music. Wherever I am, and whatever I’m doing, I’m likely to be listening to something, and it could be from any genre as I enjoy them all.

Image of Steve James, Operations Manager
Steve James, Operations Manager

I started working for Bako Wales as one of the drivers back in 2004. After 18 months out on the roads, I moved into the Warehouse side of the business. The 10 years spent working on the effective management and appropriate storage of our products gave me invaluable knowledge, which I use in my current role as Bako Wales’ Operations Manager. It’s a challenging role which is focused on ensuring our customers’ orders are efficiently picked and delivered to them as planned. It’s made easier by working with a team of staff who are friendly, good humoured and all take pride in ensuring the high standards of Bako Wales are met.

Outside of work, I’m an avid football fan. As well and being a supporter of Swansea City FC, I have played for a local team for almost 30 years. Away from the pitch, family is very important to me and I enjoy spending time with my six grandchildren. I’d love to see my only grandson play for the Swans one day (ideally with me as his manager!), or maybe I could set up a girls’ five a side team with my granddaughters. I am also a committed foster parent and have had the privilege of being able to provide a caring family home for children who haven’t been fortunate to experience this before.

Customer Account Management Team

Image of Shirley Parker, Customer Accounts Manager
Shirley Parker, Customer Accounts Manager

Since joining the Bako Wales team at the end of 2017, I’ve brought my passion and commitment for delivering excellent service to help our interesting and diverse customer base. Consulting with our customers helps me identify their individual needs and requirements and I then work with the whole of the Bako team to ensure we get results for them, even if that means questioning the status quo. I really enjoy the fact that each day brings new challenges and a chance to learn more about our products and customers. Memorable moments so far have included training days with our suppliers, which have been fun as well as informative, and the annual Customer Open Day – which my feet are still recovering from!

Outside work, I am an avid animal lover and involved in pet rescue and pet charity work. I like to keep fit and active and, although I’m a keen swimmer, I can be put off by the need to dry my hair afterwards! Spending time with my grandson is something I love and definitely keeps me fit, particularly racing him over obstacle courses (he gives me a head start!) or battles with his Nerf Blasters.

You can read more about my professional career on my LinkedIn profile: https://www.linkedin.com/in/shirley-parker-81633061/

Image of Beth Evans, Customer Accounts Manager
Beth Evans, Customer Accounts Manager

Having only joined Bako Wales in July’19, I’m still settling in to my new role and meeting customers.  I’m delighted to be in a position where I can use my experiences in the food and entertainment industries to help Bako customers with their needs, once I’ve got to know them.  Having been a Bako customer in my previous role means that I’m already familiar with much of the excellent product range we offer and am enjoying learning about those which I don’t already know.

During my free time, I am an avid dog walker and amateur photographer.  I can usually be found on one of the beautiful beaches that surround Swansea and the Gower Peninsula with my husband and my dog Bryn, a 10 year old collie cross lab who looks lovely but has little common sense!  When the rain keeps us inside, I am enjoying learning to fly (virtually of course) and currently pilot an Airbus A320 and a Boeing 737.


Customer Services Team

Image of Gill, Customer Service Supervisor
Gill, Customer Service Supervisor

I’ve been with Bako Wales for more than 25 years, so it will come as no surprise that I think it’s a great company to work for. Never knowing what the day will bring makes it interesting, and it’s always a pleasure speaking to my regular customers, getting to know them well and helping them with any queries about our products and service.

Outside of work, having two young grandchildren means I’m in demand for babysitting, which I’m always happy to do. I also spend a lot of my time outdoors, gardening, when the weather is good, and taking my dog Trixie – a Chug & Yorkie cross – on long walks. This happens whatever the weather as she’s a bit overweight and needs the workout, but it’s good for keeping me fit and healthy too.

Image of SAS, Customer Service Team
SAS, Customer Service Team

The customer service team at Bako Wales is like one big family, which makes it a pleasure to come to work. As well as having a great rapport with my own customers, which I’ve built up since joining Bako in 2013, I also enjoy dealing with any new enquiries which come in on the phone or via email.

I’m not from the local area but have been living here since 2004 and have become a proud supporter of The Ospreys regional rugby team and a season ticket holder. Attending home games is a family occasion as I go along with my husband and children, making great family memories as well as enjoying the matches – at least the ones that we win!

Image of Sarah M, Customer Service Team
Sarah M, Customer Service Team

After more than 10 years at Bako Wales, what I like most is being part of a team. We all get on well together and work hard to provide our customers with a great service, taking orders, dealing with enquiries and making them aware of new products and special offers which might be of interest.

With two poodles, one a black standard who’s a bouncing bundle of fun and the other a white miniature barking professor, I spend lots of time out walking. On the beaches or over the hills, the dogs don’t mind and neither do I. Just being outdoors with them both is a pleasure. When time and money allow, I also enjoy travelling. Going to different places, to soak up new and different cultures.

Image of Lesley, Customer Service Team
Lesley, Customer Service Team

Having worked for Bako Wales for the last 5 years, I’m still the newest member of the office-based customer service team, which tells you a lot about how well we all get on and what a great sales team we are. I really enjoy speaking to our customers and the fact that every day is a new challenge.

In my free time I’m a passionate football fan and, despite the fact that I’ve always lived locally, Manchester United is my team. I’ve been a season ticket holder since 2001 and try to see as many of ‘The Red Devils’ games as possible, travelling with the Manchester United Swansea Supporters branch. The Swansea Supporters are a great bunch, which is just as well as I see an awful lot of them during the season!